How we like to work:
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Initial Contact
When you contact our office, we will collect some basic information from you including contact information, what kind of work you are interested in and how you heard about us.
In addition to calling, you may submit any information request by emailing us. Or use our contact form.
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Consultation
Within a week of the first contact we will walk the property with you. We will take notes and ask you about:
1)Age, sex and hobbies of the family members. What garden uses will make the family happy;
2)Plants you like to have included — personal preferences, including likes and dislikes;
3)Your anticipated budget for the work. -
Design Service Agreement
After discussing your specific needs, our landscape designer will develop a proposal for design services and submit it to you for approval. When you accept our proposal we'll draw up a detailed contract landscape plan and installation at your property and pay a retainer fee to begin the design process.
Landscape design will be ready in 1-3 weeks and may be free if our company does installation for the project. Revisions to the plan will be made as necessary.
Installation
Work typically begins within one to two weeks of project acceptance. Depending on the scope of the project, our crew may be at your property anywhere from one day to one month. Construction elements such as rough grading, drainage, walls, walkways, water features and large caliber trees are completed first.
Any disturbances will be repaired before the job is done. Bed preparation, soil conditioning and installation of smaller plants are completed next. All debris is picked up and disposed of properly. Driveways and walkways will be swept clean.
Follow Up
Our representatives will meet with you on site to walk through the completed landscape. Any items that require attention will be noted and will be promptly resolved. You will be given written garden maintenance care instructions to help you through the establishment period of your new landscape. You may contact our landscape designer at any time with detailed questions should the need arise.
Guarantee
Trees and shrubs are guaranteed to be alive and well for a period of one year from the date of installation subject to payment conditions specified on the contract. Should a tree or shrub die we will replace it without cost to you. The terms of the guarantee are clearly specified on the back of your construction contract.
We will send a feedback card with the final invoice asking for your input on the final product. With our regularly scheduled Professional Garden Care you get extended guarantee. Call for details: 403.471.7709
